At qualityrechems.com we take exceptional care to pack your order so that they reach to you in good condition. Your package is fully protected so if there are any breakages or damage to assigned item we will happily replace that item. Inspect all packages before signing for them. In the case of damage to the shipment, do not sign. 

If returns are necessary, the customer must pay return shipping costs. To assure your security, we heartily advise that you check your package for damage/loss that may have happened in transit before you sign for it.

If you notice the damage after signing for a package, please contact us within two weeks of arrival via email or phone. We will need to know the tracking ID, SKU number, and a description or photo of the damage or any other reason for the refund so that we can take the matter up with the shipper.

Please make sure to reach us by email or phone before returning any order. The delivered product must be returned in pristine and unused condition, in its original packaging, and within 14 days of delivery to you. Once we examine the product and confirm the damage, we will refund or re-send your order.

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